Tel: +372 53 626 173
Free shipping on all orders over 100€

 

!!! Dear Customers, please note that due to quarantine measures in many countries and decreasing number of international flight you may experience some delays in delivery.  

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable. The delivery terms indicated below are based on the official information provided by the postal services providers and best practices. The actual delivery terms though may differ depending on the country and customer’s local postal services.

Where We Ship

We currently ship worldwide from our warehouse in Tallinn, Estonia. We offer free shipping options to Estonia and other countries.

Order processing time

Up to 2 business days but normally the next business day.

Shipping Terms and Costs

Estonia

  1. Standard Shipping: we ship via parcel machines Smartpost, Omniva, DPD

Delivery terms: Normally next business day or the day after.

Shipping cost: flat rate – 3 EUR

  1. Free Standard Shipping: for all the orders above 100 EUR we offer free standard shipping though parcel machines.
  2. Free Pick Up: you can pick up your order on the next business day at J. Vilmsi 14, Tallinn. We will contact you as soon as possible to arrange transfer of your order.

Latvia

  1. Parcel Machines: we ship via parcel machines DPD and Omniva

DPD: flat rate – 5.60 EUR

Omniva: flat rate – 6.60 EUR

Delivery terms: Normally next business day or the day after.

  1. Standard Shipping: trackable through the Estonia Post (www.omniva.ee).

Shipping cost: flat rate – 5.76 EUR

Delivery terms: Normally 3-7 business days.

  1. Free Standard Shipping: for all the orders above 100 EUR we offer free standard shipping though the DPD Pickup Point or Estonia Post.

Lithuania

  1. Parcel Machines:

DPD: flat rate – 6.00 EUR

Omniva: flat rate – 8.40 EUR

Delivery terms: Normally next business day or the day after.

  1. Standard Shipping: trackable through the Estonia Post (www.omniva.ee).

Shipping cost: flat rate – 5.76 EUR

Delivery terms: Approximately 3-7 business days.

  1. Free Standard Shipping: for all the orders above 100 EUR we offer free standard shipping though DPD or Estonia Post.

Other EU countries including UK

  1. Standard Shipping: trackable through the Estonia Post (omniva.ee).

Delivery terms: Approximately 5-10 business days depending on final destination and local operator.

Shipping cost: flat rate 5.76 EUR

  1. Free Standard Shipping: for all the orders above 100 EUR we offer free standard shipping though Estonia Post.

CIS countries (Russia, Ukraine, Belarus, Kazakhstan, Moldova, Armenia)

  1. Standard Shipping: trackable through the Estonia Post (www.omniva.ee).

Delivery terms: Approximately 5-10 business days depending on final destination and local operator.

Shipping cost: flat rate 4.50 EUR

  1. Free Standard Shipping: for all the orders above 100 EUR we offer free standard shipping.

Other Countries

  1. Standard Shipping: trackable through the Estonia Post (www.omniva.ee).

Delivery terms: Approximately 7-14 business days depending on final destination and local operator.

Shipping cost: flat rate 6.50 EUR

  1. Free Standard Shipping: for all the orders above 100 EUR we offer free standard shipping.
Heavy Products

Products marked as “Heavy products” will add 2 EUR + VAT where applicable for the standard shipping cost.

Return Policy

Returns on eligible items are accepted within 15 days of delivery date. Items must be returned in their original packaging. To return an item, please contact order@creativityshop.eu.

Late Returns

Any item returned after 40 days from order date is not eligible for refund.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.

Contact Information

If you have any questions about these Shipping Terms or Return Policy, please contact Creativity Shop at order@creativityshop.eu