Creativity Shop OÜ
Registration code: 14506708
Address: J. Vilmsi 14, 10126 Tallinn, Estonia
Telephone: (+372) 53626173
Email: info@creativityshop.eu
Terms and Conditions
Terms and
Conditions apply to the legal relations created in the process of products
available on Creativity Shop OÜ website (hereinafter – Creativity Shop) at www.creativityshop.eu
(hereinafter – the Website) using the Internet environment for placing orders
(hereinafter – the Online Store).
Besides
these general terms of use, relations between the Customer and Creativity Shop
also shall be regulated by legal regulations of the Republic of Estonia, the
procedure for processing personal data of Creativity Shop customers (Privacy
Policy) (available at https://creativityshop.eu/privacy-policy/), the pricelist
for the Products in the Online Store and established good customs.
These terms
and conditions, the procedure for processing customer’s personal data, as well
as the pricelist for the Products in the Online Store are available on the homepage
of Creativity Shop Online Store.
1. Placing
Orders
1.1 The
Customer does not need to register as a user of Creativity Shop Online Store to
be able to order Products.
1.2 The
Customer can select suitable Product(s), indicate the amount of each Product as
well as the methods of payment and delivery of the Product(s). Before the final
confirmation of the order, the Customer can review and change the order. After
reviewing the order, the Customer confirms the order. Orders can be placed
either in Russian or English.
1.3 All the
prices of the Products in Online Store contain VAT except for the countries for
which the VAT is not applicable.
1.4 The
price of delivery is added to the price of selected Products in accordance with
the delivery method selected by the Customer.
1.5 The order confirmed by the Customer can be paid via bank link, credit cards, bank transfer or cash. Payment currency is EURO. Actual payment methods can be found on https://creativityshop.eu/payment/.
1.6 Creativity Shop has the right to issue coupons or vouchers that can be used to pay for products or get a discount for products or shipping. Customers can use coupons to pay for products or to get a discount for products or services of Creativity Shop. However, Creativity Shop is not obliged to issue and/or share coupons/vouchers with customers.
1.7 The contract between the Customer and Creativity Shop is considered to be concluded after the order is confirmed by the Customer and the order confirmation is sent by email by Creativity Shop.
1.8 The order is considered completed after the Products are shipped to the Customer by Creativity Shop.
2. Delivery
2.1 Creativity
Shop delivers the Products to the Customer in accordance with the delivery
method selected by the Customer when placing the order.
2.2 The
Customer selects the delivery method when placing the order. The price of the
delivery is indicated in the pricelist that is available to the Customer when
placing the order.
2.3 The
delivery methods and expected time of deliveries can be found on https://creativityshop.eu/shipping-and-returns/
3. Customer’s
Rights
3.1 Customer
has the right to order the Products at the price and upon the conditions set
out by Creativity Shop in the Online Store.
3.2 Products
sent to the Customer must be complete and of proper quality (or as described) and
correspond to the conditions set out by Creativity Shop.
3.3 Customer
has the right to submit claims in regard to order of the Products or Products
themselves to Creativity Shop by post to J. Vilmsi, 14-9, 10126, Tallinn or by
email to info@creativityshop.eu within 31 days from the moment of receiving the
Products. Customer must inform Creativity Shop about failure of the Products to
comply with provisions of the contract within two weeks from the moment the
Customer became aware about such incompliance. Faulty Products are replaced
with similar ones, except for situations, where the respective Products are no
longer available for sale. If the respective Products are no longer available
for sale, upon discretion of the Customer the Products are replaced with other
Products or the sales contract is terminated and the price of the Products is
returned to the Customer.
3.4 Customer
has the right to cancel an order only before Products were shipped to Customer.
3.5 If Products
fail to comply with provisions of the contract, Customer has the right to use
means of legal protection provided by law.
4.
Customer’s Obligations
4.1 Upon
placing an order, the Customer must indicate the information required for
processing the order: name and surname, exact postal address (street, house
number, apartment number, postal code, city or village and country), contact
phone and email address.
4.2 If Customer
and the Receiver of the Products are different persons, the information set out
in Section 4.1 must be provided by the Customer.
4.3 Where
the information provided by the Customer is inaccurate and/or incomplete Creativity
Shop does not guarantee timely delivery of the Products. If possible, Creativity
Shop will attempt to contact the Customer to specify inaccurate or incomplete
information.
4.4 By
placing an order, Customer confirms that he/she agrees with these General terms
of placing orders and undertakes to comply with them.
5. Rights
of Creativity Shop
5.1 Creativity
Shop has the right to make changes to these General terms of placing orders
without prior notification by publishing the new terms in the Online Store.
5.2 Creativity
Shop has the right to change the pricelist of the Online Store at any time
without prior notification by publishing the new pricelist in the Online Store.
5.3 Due to
differences in monitors and lightening, Creativity Shop does not guarantee that
colors and/or shapes of products will appear exactly the same as they are shown
on the site.
5.4 If
Customer fails to comply with obligations undertaken in accordance with these terms,
Creativity Shop does not guarantee processing the order and/or timely delivery
of Products.
5.5 If
Customer fails to accurately perform his/her payment obligations, Creativity
Shop has the right to publish details of the Customer in the register of
payment violations.
6.
Obligations of Creativity Shop
6.1 Product(s)
delivered to the Customer by Creativity Shop must be complete and of proper
quality. In case there’re deficiencies of certain products and these
deficiencies were properly described on product pages, then customers cannot
claim back refunds for this product.
6.2 Creativity
Shop must accept and document all claims of the Customer.
6.3 Creativity
Shop must solve claims of the Customer within 7 business days, where the
reasons for such claims are not caused by the Customer. Otherwise, the Customer
must eliminate the reasons for claims.
6.4 Creativity
Shop must replace faulty Products. Creativity Shop is only responsible for the
manufacturing faults and other damages that were present at the time of
transferring the Products to the Customer.
6.5. Any
disputes between the parties shall be settled by negotiations. If the parties
fail to reach an agreement and the Customer insists on reviewing his/her claim,
the Customer has the right to:
6.5.1 Turn
to the Consumer Disputes Commission of the Consumer Protection Board by turning
to Pronksi 12, Tallinn 10117, email: info@tarbijakaitseamet.ee. The Commission
has jurisdiction to regulate disputes in connection with contracts between
consumers and companies that the parties are not able to settle by
negotiations. Resolution of disputes in the Commission is free of charge for
the parties. Applications can be submitted on:
https://www.tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon/esita-avaldus-komisjonile.
6.5.2
Settle disputes using the Online Dispute Resolution Platform (ODR) at
http://ec.europa.eu/consumers/odr/. ODR is primarily (but not exclusively)
designed for settlement of cross-border disputes and allows consumers to easily
find an authority for extrajudicial settlement in another EU country;
6.5.3 Turn
to the court of law.
In case of
questions, please contact Creativity Shop during working time.
